We have 18 outlets located at major cities and airports . Refer to Location Guide for more details.
No. The pick up and drop off is strictly at Hertz locations. Refer to Location Guide for more details.
Surcharge of RM50 (subject to 6% GST) will be levied for such service.
All Hertz cars are strictly prohibited from being driven into Singapore, Thailand, Brunei and Indonesia.
Yes, a repositioning fee will be levied for one way rental. Detail of charges will be made available at the time of booking. This service is only applicable within Hertz outlets.
There is key drop facillity for vehicles returned after business hour. Kindly seek further clarification on the process upon vehicle collection.
Surcharge of RM50 (subject to 6% GST) will be levied for services rendered after business hours .
Extension of rental is to be communicated directly to the renting location you have picked up the vehicle to facilitate extension of insurance coverage
Maps are not provided. However, you can rent a GPS at RM20 per day (subject to 6% GST )and it's subject to availability.
Rates are for a minimum of 24 hours rental. Additional hours will be calculated at one fifth of the daily rate, per hour up to a maximum of 5 hours. Rates include unlimited mileage, maintenance, passenger liability protection and insurance cover of third party property damage up to RM3,000,000 and unlimited for third party bodily injuries. Rates are subject to 6% GST (Government Service Tax) and subject to change without prior notice.
Please check your registered email. A copy of the booking confirmation have been sent to your email.
All paid bookings cannot be cancelled and payment made are non-refundable.
Renters must be between 21 - 75 years old for normal car categories and between 25 - 65 years old for luxury car segment.
Renters must have a valid national or International Driving Licence. Other nationals who hold a valid driving licence in English can drive in Malaysia for a maximum of 3 months. Probational licence holders will not be accepted.
You will need to present your I/C or passport, a valid driving licence and a valid credit card. Hertz Malaysia reserves the right to refuse its car rental services if these terms are not met.
No car will be checked out without presenting an original driving license or International Driving Permit.
Young driver surcharge is not applicable at Hertz. Drivers must be between 21 - 75 years old for the normal car categories and between 25 - 65 years old for luxury segment.
If you have a valid International Drivers Licence or a licence which is in English then you are able to drive in Malaysia. You are unable to drive in Malaysia if your driver's licence is in another languages other than English. Your international drivers licence must include a photo of yourself and you will be required to present your passport with your licence.
No surcharge for addidtional drivers. However, they must fufill the standard terms and conditions of Hertz Malaysia.
Yes, If someone else drives the car without Hertz Malaysia's permission, you have violated the contract terms. This violation could complicate or even negate claims against your personal insurance and negatively impact any coverage you receive. If the police stop the unauthorized driver, that driver can be detained or even arrested because they don’t have any legal right to have possession of the car.
All vehicles are insured with passenger liability protection, third party property damage up to RM 3,000,000.00 and unlimited for third party bodily injuries.
The Renter shall be held responsible for all damages caused to the vehicle, including theft regardless of fault. Upon the renter's acceptace and subject to the terms and conditions stipulated in the Rental Agreement, the renter's liability is limited to the excess fee. If the renter has agreed to accept the LRO and make a police report within 24 hours of an accident or theft, Hertz shall be entitled to charge the renter a maximum excess fee of RM 2,000 ( subject to 6% GST )
You can purchase any optional items at the rental counter upon collection of car.
Yes, options are available for your selection. Please refer to Fleet Guide for further details.
Vehicles are assigned to reservation pending availability of fleet for the day. Hence no selection of color choice will be entertained.
We are constantly upgrading the vehicles in our fleet. Hence it varies depending of the make and model.
There are many choices for you to select. Refer to Fleet Guide for further details.
Our cars are parked in reserved car rental area and they are closed to public vehicles.
Every Hertz vehicle is rented out with a full tank of fuel and must be returned the same. Otherwise the renter will be charged for a refill upon return based on Hertz fuel tariffs.
Your rental car will run on diesel or petrol. It depends which model you choose. Please refer to Fleet Guide page for more details or check with our counter representative upon vehicle collection.
Hertz accepts the following credit and charge cards: American Express, Diners Club, Visa and MasterCard. Cash payments are not accepted.
Debit card is a charge card and it is not accepted. Same applies to cash deposit.
Due to some default in the payment gateway, payment made via debit card will still go through. However, please note upon collection of vehicle a valid credit card must be presented for pre authorization of deposit failing which the vehicle will not be rented out to you.
Payment for 3rd party is not allowed.
Our current payment gateway provider does not support payment made via American Express Card. We apologize for this inconvenience caused. Kindly make payment via your Visa or Mastercard.
Upon completion of a successful transaction, a payment receipt will be sent to your registered email immediately.
No. All payments for online booking must be made over the internet through the payment gateway provided. Please contact the reservation center for assistance.
No. Hertz Malaysia's website is a secured site. All online booking payment must be made through the payment gateway link . Bookings that are not paid will be cancelled automatically.
Please check your registered email. If the payment is successful a copy of the payment confirmation will be sent to your email.
Should there be no changes to your paid booking or purchasing of optional items upon collection of vehicle, a pre-authorization will only be taken on your credit card as a deposit to cover miscellaneous charges such as fuel, damage to the rented vehicle upon return, summons etc etc
A pre authorization deposit of RM2,000 will be taken off your credit card excluding the estimated charge of your intended rental.
Pre-authorization will be taken on your credit card as a deposit to cover miscellaneous charges such as fuel, damage to the rented vehicle upon return, summons etc etc.
It is not a charge. It is a pre-authorization taken on your credit card as a deposit to cover miscellaneous charges such as fuel, damage to the rented vehicle upon return, summons etc etc.
A standard of 14 days but in some circumstances it may take longer depending on your credit card issuing bank.
This incident rarely happens. However upon investigation only payments due to technical glitch will be refunded.
To obtain a copy of your rental receipt, furnish us your Rental Agreement number, date and location of vehicle pick up . Email these information to firstname.lastname@example.org for our onward action
Kindly call our 24 hour Road Assistance Service at 1800-18-1828.
Best available rates are published online. Hence there will be no further discounts accorded to your rental.
No mileage accrual can be claimed for bookings made online.
All items and goods discharging unpleasant odours are strictly forbidden from being carried in the vehicle (e.g. Durians, salted fish etc). The renter will be liable to reimburse Hertz on demand for all costs of eliminating such odours, including the servicing of the whole air conditioner system and the loss of rental days to Hertz.
Smoking is strictly prohibited in all Hertz vehicles.