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Terms & Conditions

Rates are for a minimum of 24 hours rental. Additional hours will be calculated at one fifth of the daily rate, per hour up to a maximum of 5 hours. Rates include unlimited mileage, maintenance, passenger liability protection and insurance cover of third party property damage up to RM3,000,000 and unlimited for third party bodily injuries. Rates are subject to 6% GST (Goods and Services Tax) and change without prior notice.

Promotional Rates
No other promotions or discounts can be used concurrently with the online rate and is strictly no mileage accrual for frequent flyer or other related programs.

Driver's Age And Licence Requirements
The renter and additional drivers must be between 21 and 75 years old for normal car category vehicles and 25 and 65 years old for luxury car category vehicles and in possession of a valid national or International Driving Licence. Other nationals who hold a valid driving licence in English can drive in Malaysia for a maximum of 3 months. Probational licence holders will not be accepted. For the Luxury Segment, the renter and additional driver(s) must be between 25 and 65 years old.

Terms Of Payment / Deposit
Hertz accepts the following credit & charge cards: American Express, Diners Club, Visa and MasterCard. All rentals are subject to a deposit to cover additional costs such as fuel or in the event of collision or damage to the vehicle. Hertz Malaysia accepts all major credit cards (Hertz charge cards are not accepted). Third party credit cards are not accepted. The credit card presented must be in the name of the authorized renter. Hertz Malaysia reserves the right to refuse its car rental services if this term is not met. Debit card and Cash deposits are not acceptable. Debit card or cash is not acceptable as mode of payment at the counter. A deposit will be charged to the credit card prior to checking out the vehicle.

Liability Reduction Option (LRO)
The renter shall be held responsible for all damages caused to the vehicle, including theft, regardless of fault. Upon the renter's acceptance and subject to the terms and conditions stipulated in the Rental Agreement, the renter's liability is limited to the Excess Fee. If the renter has agreed to accept the LRO and make a police report within 24 hours of an accident or theft, Hertz shall be entitled to charge the renter a maximum excess fee of RM2,120 for all cars with the purchase of LRO at RM15.90 per day or RM111.30 per week. Additional purchase of Super Liability Reduction Option for an additional of RM26.50 per day or RM185.50 per week will entitle the renter to zero excess.

For the Luxury Segment, Hertz shall be entitled to charge the renter a maximum excess fee of RM5,300 with the purchase of LRO at RM31.80 per day or RM222.60 per week. Additional purchase of Super Liability Reduction Option for an additional of RM63.60 per day or RM445.20 per week will entiltle the renter to zero excess.

Personal Accident Insurance (PAI)
The renter may also purchase Personal Accident Insurance (PAI) for a coverage of up to RM150,000 at a fee of RM8.50 per day for all cars. The PAI covers permanent disability and deaths, which includes medical expenses of RM2,000 per person per accident based on maximum seating capacity of 5 for a car or 4WD and 8 for a MPV.

Navigation System (GPS)
The renter can also add Navigation System (GPS) devices to all car rentals. Daily rental at RM21.20, monthly rental at RM159 and a flat rate of RM106 for lease rentals. For transient rentals, a maximum of RM212 will be charged. In the event of theft or damage to the GPS device, the renter will be subjected to an excess fee up to a maximum of RM1,060.

Every Hertz vehicle is rented out with a full tank of fuel and must be returned the same. Otherwise the renter will be charged for a refill upon return based on Hertz fuel tariffs.

Parking Fees And Traffic Fines
The Renter is liable for all parking and traffic fines incurred for the duration of the rental. An additional RM53 administration fee will be charged to the renter over and above any fine and penalty cost for any violation arising from the renter's use of vehicle. Hertz retains the right to charge against the renter's charge / credit card if and when payment is due for traffic fines committed by the renter, upon receiving notification from the government authorities.

Extension Of Rental
Should the renter wish to extend the rental or appoint any additional drivers, it is compulsory to advise Hertz immediately to facilitate the extension of the insurance coverage.

Rent-it-here, Leave-it-there
A repositioning charge will be levied for one way rentals. Details on the charges and procedures will be made available at time of enquiry. This service is only applicable to Hertz location. For Luxury Segment, the service is only applicable to selected Hertz location.

Vehicle Condition
Upon return, the car has to be in the same condition as when it was rented. Failing which, the renter will be liable for the cost of restoring the vehicle to its original condition.

All complaints or disputes on charges must be brought to Hertz's attention no later than 14 days from the date of completion of rental, otherwise the amount charged in the Rental Agreement should be conclusive.

A sum of RM53 will be levied for services rendered, after business hours, inclusive of Sundays (or Fridays in selected location) and Malaysia/State Public Holidays for all locations nationwide.

Restricted Entry
All Hertz cars are strictly prohibited from being driven into Singapore, Thailand, Brunei and Indonesia.

Prohibited Odours
All items and goods discharging unpleasant odours are strictly forbidden from being carried in the vehicle (e.g. Durians, salted fish etc). The renter will be liable to reimburse Hertz on demand for all costs of eliminating such odours, including the servicing of the whole air conditioner system and the loss of rental days to Hertz. Please be advised that smoking in Hertz vehicles is strictly prohibited.


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